Privacy Policy

Last updated: May 1, 2026

Who we are

This Privacy Policy describes how Top Flight Strategy LLC, doing business as TopFlightSMS (“Top Flight,” “we,” “us,” or “our”), operating the topflightsms.com platform and website (the “Service”), collects, uses, and protects information. By using the Service you agree to the practices described in this policy.

Information we collect

Information you provide: name, email address, phone number, organization details, billing information, and any content you submit through our forms or upload to the platform, including contact lists and message content.

Information generated by use of the Service: message logs, delivery and engagement metrics, opt-out records, and account activity.

Automatically collected information: device and browser information, IP address, and usage data collected through cookies and similar technologies when you visit our website.

How we use information

We use collected information to provide, operate, and improve the Service; process transactions; verify accounts and complete carrier registration and certification requirements; ensure compliance with applicable messaging regulations (including the TCPA and CTIA guidelines); respond to inquiries submitted through our contact form; send service-related communications; and maintain the security and integrity of the platform.

Sharing & disclosure

We do not sell your personal information. We share information only in the following circumstances:

Service providers: vendors who help us operate the Service, such as cloud hosting, payment processing, messaging carriers and aggregators, and email delivery providers (for example, we use Resend to deliver transactional and contact-form email). These providers may process your information only to perform services on our behalf.

Legal requirements: when required by law, regulation, subpoena, or other legal process, or to protect the rights, safety, or property of Top Flight, our customers, or others.

Business transfers: in connection with a merger, acquisition, or sale of assets, in which case this policy will continue to apply to your information.

Your contact lists

Customer contact lists and recipient data uploaded to the platform belong to the customer. We process this data solely to provide the Service and do not use customer contact lists for our own marketing or share them with other customers. Customers are responsible for having proper consent to contact the individuals on their lists.

Data retention

We retain account, campaign, and message data for as long as your account is active and as needed to comply with legal, regulatory, and carrier record-keeping obligations, resolve disputes, and enforce our agreements. When data is no longer needed we delete or anonymize it.

Security

We use administrative, technical, and physical safeguards designed to protect your information, including encryption in transit, access controls, and monitoring. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your rights & choices

Depending on your jurisdiction, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain processing. To exercise any of these rights, contact us at [email protected]. Text message recipients can opt out of any campaign at any time by replying STOP.

Children's privacy

The Service is not directed to children under 18, and we do not knowingly collect personal information from children.

Changes to this policy

We may update this policy from time to time. We will post the revised version on this page and update the “Last updated” date above. Material changes will be communicated to account holders by email or through the Service.

Contact us

Questions about this policy or our data practices? Contact Top Flight Strategy LLC, d/b/a TopFlightSMS at [email protected].